Aurun Bhattarai
Education
Honours Bachelor — Business Administration & IT Administration
St. Clair College · Windsor, Ontario
Sept 2024 – Apr 2026
Advanced Diploma — Computer Networking Technologist
St. Clair College · Windsor, Ontario
Sept 2021 – Apr 2024
Technical Skills
- Systems & Server Admin
- Windows Server 2019, Windows 10/11, Active Directory, Group Policy, Microsoft 365 Administration, VMware virtualization, Microsoft Azure (basics)
- Network Design & Analysis
- Network redesign & upgrade planning, TCP/IP, LAN/WAN performance analysis, Cisco infrastructure (firewalls, switches), VPN, DNS, DHCP, IP configuration
- IT Service Management
- ITIL practices, Jira Service Management, ServiceNow, SLA/OLA/UC frameworks, incident/change/problem management, XLAs
- Support & Troubleshooting
- L1/L2 deskside support, hardware/software diagnostics, Fluke network testers, ticketing systems, end-user communication
- Development & Tools
- HTML, CSS, JavaScript, React, Firebase (Auth, Hosting, Firestore), Git, Web Audio API, MS Visio, network diagramming
- Project & Documentation
- Project leadership, stakeholder collaboration, technical documentation, network proposals, deadline management, MS Office Suite
Relevant Experience
System Administrator Intern ↗
Narmco Group Company · Windsor, Ontario
Apr 2025 – Sept 2025
- Supported IT hardware integration for a large-scale ERP implementation over a 4-month project timeline, achieving 100% on-schedule hardware deployment for the go-live date
- Deployed and configured 400+ computing devices — workstations, PM45 printers, and scanners — across multiple manufacturing plants
- Designed comprehensive network maps and infrastructure documentation for the organization (available to discuss in interview; restricted for security)
- Collaborated daily with cross-functional production, maintenance, and project teams to analyze operational scenarios and define system requirements
- Performed server administration and advanced troubleshooting within a manufacturing IT environment, leveraging scripting and diagnostic tools
- Utilized Fluke network testers and coding techniques to identify and remediate connectivity and performance issues
Networking Project Leader ↗
Town of Tecumseh Townhall · Tecumseh, Ontario
Jan 2024 – Apr 2024
- Led a comprehensive network design analysis project, performing hands-on evaluation of municipal infrastructure to recommend strategic upgrades for firewalls, switches, and cabling
- Designed detailed network maps and infrastructure diagrams for the municipal network (restricted for security)
- Coordinated meetings, established deadlines, and collaborated with internal stakeholders to ensure milestones were achieved on schedule
- Troubleshot LAN/WAN performance issues and analyzed network traffic to propose solutions improving reliability and security
- Produced comprehensive technical documentation and network diagrams using MS Visio, delivering a detailed network proposal
Help Desk Technician (Internship)
St. Clair College · Windsor, Ontario
Sept 2021 – Apr 2023
- Delivered Level 1 and Level 2 deskside support for 100+ students, troubleshooting hardware and software issues on Windows and macOS
- Diagnosed and resolved problems including network connectivity, application errors, and device malfunctions
- Developed technical documentation contributing to an internal knowledge base
Complete Work History
- System Administrator Intern — Narmco Group Company Apr 2025 – Sept 2025
- Project Manager (Endure & Sparkerz) — Enactus St. Clair College Sept 2024 – Sept 2025
- Networking Project Leader — Town of Tecumseh Townhall Jan 2024 – Apr 2024
- Mobile Repair Technician — MOBILINQ Devonshire Mall Jan 2023 – Aug 2023
- Soccer Coach — United Soccer Academies Sept 2022 – May 2023
- Help Desk Technician (Internship) — St. Clair College Sept 2021 – Apr 2023 Assistant Kitchen Chief — Coachwood Golf & Country Club Jun 2021 – Nov 2021