Aurun Bhattarai

Skills

Systems & Infrastructure:

Windows Server 2019, Linux, macOS, Enterprise Servers, Virtualization, Cloud Technologies.

Software & Tools:

Microsoft Office Suite, Azure, Citrix, Intune, Software Deployment, Patch Management.

Networking & Security:

TCP/IP, DNS, DHCP, VPN, Firewalls, Cyber Security frameworks, Active Directory, MDM.

Help Desk/Ticketing:

ServiceNow Ticketing (ITIL v3 experience), documented 150+ support tickets.

ERP Systems:

Familiar with ERP concepts (Operations Management & ERP coursework).

Project Management:

IT Infrastructure Planning, System Administration, Troubleshooting, Security Compliance.

Soft Skills:

Adaptability (quick learning), Communication (verbal/written), Patience & Empathy, Teamwork.