Relevant Experience - Aurun Bhattarai

Bhutanese Association of Windsor | Windsor, Ontario

Sept 2018 - Present

Provided technical support for IT infrastructure and end-user systems, troubleshooting software and hardware issues for 50+ users.
Diagnosed and resolved operating system issues, network connectivity problems, and enterprise applications.
Implemented security best practices and trained users on data protection and safe browsing habits.
Documented and analyzed recurring technical problems, reducing repeat inquiries by 15%.

Town of Tecumseh Townhall | Tecumseh, Ontario

Jan 2024 - April 2024

Guided a team of four through network design phases Requirements Gathering, Traffic Analysis, Logical Design, Physical Design.
Led team in redesigning town's network infrastructure, including VPN setup and firewall optimization.
Conducted on-site evaluations of routers, switches, firewalls, cabling; recommended strategic upgrades.
Planned meetings, set deadlines, ensured project milestones were met.
Provided insights improving network performance and security.

MOBILINQ Devonshire Mall | Windsor, Ontario

Sept 2022 - May 2023

Provided Tier 1 IT support for over 100+ students and faculty, resolving hardware, software, and network issues.
Managed and maintained Windows/macOS environments, printers, and lab infrastructure, ensuring 95% uptime.
Assisted in software deployment, system upgrades, and patch management.
Regularly lifted and moved boxes of parts and equipment weighing over 50 lbs.

St. Clair College | Windsor, Ontario

Jan 2021 - April 2021

Provided Tier 1 IT support for 100+ students, resolving hardware/software issues (Windows/macOS) and network connectivity problems.
Diagnosed and resolved hardware/software problems (network connectivity, application errors, device malfunctions).
Documented 150+ support tickets, identifying recurring issues for process improvement.
Configured and maintained lab desktops, laptops, and printers.
Assisted with hardware and software deployment across the college network.